HeimPulse

Setting up a custom domain

On Pro and Business plans, a status page can be reached at a domain you own — status.yourcompany.com — instead of only its default HeimPulse URL. Adding one is additive, not a replacement: the page keeps working at its regular URL either way. Each status page can have one custom domain.

  1. 1. Open the status page's settings

    From your organization's dashboard, go to the status page you want to reach at your own domain, and find Custom domain near the bottom of its settings. On the Free plan this is shown locked, with a link to upgrade.

  2. 2. Add your domain

    Enter the hostname you want to use — a subdomain of a domain you control, e.g. status.yourcompany.com. A bare apex domain isn't supported yet (use a subdomain), and it can't be a heimpulse.com hostname.

  3. 3. Prove you own it

    We'll show you a TXT record to add at your DNS provider, scoped to a challenge subdomain so it doesn't collide with anything else you're already using that hostname for: 

    _heimpulse-challenge.status.yourcompany.com  TXT  <token shown in the dashboard>

    This is the only thing we ever check to confirm you control the domain.

  4. 4. Point your domain at us

    Add a second record — a CNAME for your hostname pointing at app.heimpulse.com: 

    status.yourcompany.com  CNAME  app.heimpulse.com

    Don't point it at your status page's default HeimPulse URL (the one ending in .status-page.heimpulse.com) — that's a separate address for the default URL only and won't serve a custom domain, even once verified.

  5. 5. Click Verify

    DNS changes can take a few minutes to propagate — if verification doesn't succeed right away, wait a bit and try again. Once verified, the domain's status changes from Pending verification to Verified.

If you downgrade

A custom domain requires Pro or Business. If your organization moves to the Free plan, the custom domain stops being usable — your status page keeps working at its regular URL, unaffected. Upgrading again picks the custom domain back up without needing to re-verify ownership.

About routing your custom domain

Once verified, your custom domain serves your status page's live content directly — visitors don't see any HeimPulse URL at all. This is re-checked on every request, not just once at verification time, so a plan downgrade (see below) takes effect immediately rather than needing a separate step.