Refund & Cancellation Policy

Billing cycle

Paid plans are billed in advance, either monthly or annually depending on what you selected, through our payment processor. Your subscription renews automatically at the end of each billing period unless you cancel first.

Cancellation

You can cancel your subscription at any time from your billing settings. Cancellation stops future renewals — your plan stays active for the remainder of the period you've already paid for, and your account moves to the free tier (or is disabled, if no free tier applies) at the end of that period.

Refunds

Because plans grant access for the period they cover, we generally don't offer prorated refunds for unused time within a billing period. Exceptions we'll consider on request:

• A duplicate or clearly mistaken charge.
• A billing error on our part (wrong plan, wrong amount).
• A request made within 7 days of your first paid charge on a new subscription.

Approved refunds are issued to the original payment method and may take several business days to appear, depending on your bank or card issuer.

Plan changes

Upgrades take effect immediately, with the difference charged on a prorated basis. Downgrades take effect at the start of your next billing period, so you keep the benefit of what you've already paid for.

Failed payments

If a renewal payment fails, we'll retry it and notify you by email. If payment continues to fail, your subscription may be downgraded or suspended until it's resolved.

Contact

For billing questions or a refund request, email support@heimpulse.com, or see our Contact page.