Give customers somewhere to look before they open a ticket.
Without a status page, "is it down for everyone or just me?" turns into a support ticket, a Twitter reply, or a churn risk you find out about later. A customer who finds out from you, first, with a clear timeline, is a different conversation than one who finds out from a support queue.
A manually-updated status page has a built-in lag.
Most status page products work the same way: a human notices something's wrong and changes a dropdown from "Operational" to "Degraded" or "Major Outage." Until that happens, the page is wrong — sometimes for the entire length of an incident. It's a critique other companies in this exact space have made publicly about the category, not just something we're saying about competitors:
"When your customers trust a crowdsourced complaint aggregator more than your official communications channel, something has gone fundamentally wrong," wrote OneUptime, arguing that most status pages lag real incidents by 15–45 minutes because updating them is a manual step someone has to remember to take.
HeimPulse's status pages don't have that gap by default — the "operational"/"degraded"/"down" state comes from real check results and thresholds you configure, not a dropdown someone has to remember to touch. See the automatic-detection page for how the threshold logic itself works.
Same outage. Different first move.
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Something breaks. Your team is heads-down fixing it.
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Customers who notice have nowhere to check — so they open tickets, or post publicly.
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Support is now firefighting the incident *and* the "is it just me?" queue.
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The incident ends, but nobody outside the team ever heard anything official.
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Something breaks. Your team is heads-down fixing it, same as before.
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The status page reflects it automatically, the moment your threshold is crossed.
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Customers check the page first — support only hears from the ones who need something specific.
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The incident resolves and closes automatically too, with a timeline anyone can see afterward.
How it works
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1
Create a status page and attach the services you want visible on it. Free gives you one; Pro and Business give you more, each with its own branding.
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Status updates itself as check results come in — operational, degraded, or down, per service.
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Incidents open and close automatically based on thresholds you set — or post one yourself for planned maintenance or context you already have.
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Put it on your own domain and drop the watermark, on Pro and Business.
API
OperationalDashboard
Degraded performanceWebhooks
OperationalFrequently asked questions
Do incidents post automatically, or do I have to write them myself?
Both. HeimPulse can open an incident automatically once a service crosses a failure threshold you set, and resolve it automatically once the service recovers — or you can post an update yourself when you already know what's going on, like planned maintenance or a known vendor outage.
Can I put it on my own domain?
Yes, on Pro and Business — the page serves from your domain instead of the default HeimPulse URL, and the HeimPulse watermark is removable. The Free plan gets one status page on the default URL with the watermark.
What does a visitor actually see?
Live status for every service you've attached — operational, degraded, or down, updated as check results come in — plus incident history with its own timeline, so a visitor can see the pattern, not just today.
Can I run more than one status page?
Yes — Pro includes 3, Business includes 25, each with its own branding, useful if you run multiple products or want a separate page per customer segment. Free is limited to 1.
How is this different from a status page someone updates by hand?
The 'operational'/'degraded'/'down' state itself is driven by real check results and configurable thresholds, not by someone remembering to log in and change a dropdown — so there's no gap between a real problem starting and the page reflecting it. You can still post manual updates (planned maintenance, context on what's going on) alongside that.
Full status pages feature → · How incidents get detected → · All solutions →
Publish your first status page.
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